IT Support | IT Solutions | VOIP | IT Services | Hamilton

Terms of Trade


These Terms of Trade apply to all Products and Services that we supply to you.

At CT Business Solutions Limited ensuring our Terms are transparent and easy to understand is important to us. If you have any questions or are unsure about anything, please contact us.

To make these Terms easy to use, we:

(a)    have set out a ‘Dictionary’ in Part H, which explains the specific meaning, for the purposes of these Terms, of the capitalised words use in these Terms; and 

(b)    have included summaries /outlines for each Part in italics- these are intended for guidance only and do not replace any of the terms in these Terms.

     1.    Introduction

      1.1   These Terms set out all of the terms and conditions that apply to Products and Services that we supply to you.

      1.2   Any other terms and conditions will not apply unless expressly approved in writing by us for a particular Order. 

      1.3   We may update these Terms on notice to you in writing.  Our updated Terms will apply to all Services you order after we have notified you that we have updated our Terms.


Part B sets out details about placing Orders. It also sets out the process that applies if there are any issues with an Order or if an Order is cancelled.

      2.     Order process

      2.1    You may order Products and Services from us in accordance with our order processes that we advise to you at any time.

      2.2    All Orders are subject to acceptance by us.  We may accept an Order (in whole or in part) by issuing an invoice for the applicable Products and Services, delivering the                            Products and Services or otherwise confirming the order in writing.

      2.3    We are under no obligation to enquire as to the authority of any person placing an Order on your behalf.

      2.4    You may request variations to Orders.  However, acceptance is at our discretion and is subject to our approval in writing, in accordance with our process for variations that                    we advise to you. 

      2.5    We may require variations to the Order as a result of unforeseen circumstances discovered before or during the provision of the Services which are beyond our control.                          These variations will be submitted to you for approval, and you shall be required to respond to any variation submitted by us within 10 Business Days. Failure to do so will                      entitle us to add the cost of the variation to the Order. Payment for all variations must be made in full at the time of their completion.

      3.      Delivery of Products and Supply of Services

      3.1    We will use reasonable efforts to deliver Products and provide Services on the Delivery Date specified in the relevant Order.  However, unless expressly agreed otherwise,                        the Delivery Date is indicative only.

      3.2    We will deliver the Products and provide the Services at the delivery location set out in the relevant Order or any other location agreed with you in writing.

      3.3    Subject to clause 15, if the delivery location is at your premises, you must provide our Representatives with suitable access to your premises during normal business hours,                  together with any assistance reasonably required by our Representatives to deliver the Products and perform the Services.

      4.       Supply of Products

      4.1     Clauses 4 and 5 applies if your Order relates to Products.

      4.2     We may deliver Orders in instalments (unless agreed otherwise). 

      4.3     If you delay, fail or refuse to accept delivery of Products, the Products will be treated as delivered when we were willing and able to deliver the Products.  Without affecting                    any other rights we may have, we may charge you for any reasonable expenses or additional costs incurred by us as a result of the delay, failure or refusal to accept                                delivery (including storage).

      4.4    Risk in the Products passes to you on delivery. 

      4.5    You are responsible for ensuring that any instructions, recommended uses, applications and installation methods are followed for Products and any cautions and/or                              warnings are observed.

      5.       Defects 

      5.1     You must inspect the Products on the date of delivery and notify us of any alleged defect or damage or incorrect products or quantity (Defects).  Upon request, you must                      allow us to inspect, or return to us, any defective or damaged Products.  You should notify us of any alleged Defects as soon as possible if any to enable us to confirm that                    any Defects occurred before delivery to you. 

      5.2     If there are any Defects in an order, the remedies set out in clause 23.1 will apply.

      6.       Cancellation

      6.1     Either party may cancel an Order by written notice if the other party:

                (a)         commits a material breach of these Terms which is not remedied within 20 Business Days of written notice of the breach from the other party; or

                (b)         suffers an Insolvency Event.

      6.2      If we are unable to the deliver any Products or Services to you, due to reasons beyond our reasonable control, we may cancel the Order (in whole or in respect of any                               instalment) by giving written notice to you. We will repay you any amount you have paid to us in advance for the relevant Products and/or Services. We will not be liable for                   any loss or damage arising from such cancellation. 

      6.3     We will not accept cancellation of any Order for Products made to your specifications, or for non-stocklist items after the Order has been accepted by us.


Part C sets out terms relating to the Price for the Products and Services. 

       7.       Price

      7.1     The Price for Products and Services will be:

                (a)            calculated based on our standard hourly rate as at the date of the Services are provided; or

                (b)            the Price that we have quoted for the Products and Services (subject to clause 7.4).

      7.2    We may update our standard hourly rates at   any time on notice to you in advance.  Any such updates will only apply to Orders placed after the effective date of the update.

      7.3    Unless otherwise stated, the Price does not include GST.

      7.4   Where we provide a quotation, proposal or estimate:

              (a)               unless otherwise specified, the quotation, proposal or estimate is valid for 30 days from the date of issue and may be subject to such further conditions as are                                          expressly set out in the quote, estimate or pricing;

              (b)              we may withdraw the quotation, proposal or estimate at any time before you accept it or we accept an Order by notice in writing to you; and

              (c)              the quotation, proposal or estimate will be exclusive of any applicable additional amounts referred to in clause 33.2(c).


Under these Terms, we may supply Products and Services to you on credit. It is very important to us that you pay us in full by the due date for payment. The following clauses provide protections for us to reflect that arrangement, including terms that will apply if there are any delays or disputes relating to payments. 

        8.      Payment

        8.1    You must pay us all Amounts Owing (as set out in our invoice):

                 (a)            to our bank account (notified to you and updated at any time) or any other payment method that we agree with you; and

                 (b)            as indicated on our invoice; or

                 (c)            no later than 7 days from the date of the invoice (unless otherwise stated on the invoice), and

                 (d)            in full without deduction, withholding, set-off or counterclaim.

         8.2    If you have any dispute relating to an invoice issued by us, you:

                 (a)            must notify us of that dispute in writing within 30 days from the date of invoice (after that period, unless there is a manifest error, you will be deemed to have                                           accepted the invoice); and

                 (b)           will only withhold payment of the amount in dispute and will, upon resolution of any dispute, immediately pay the balance (if any) due to us. 

         8.3   We and you each agree to promptly deal with any disputed invoices and, where possible, to resolve disputes before the due date for payment.

         9.     Credit terms and repayment obligations

         9.1    The supply of Products and Services to you on credit is subject to our prior approval.  We may use the services of credit reporters and debt collection agencies (in                                   accordance with clause 16.2). 

         9.2    You must notify us immediately:

                  (a)             if you suffer an Insolvency Event.  Any Amount Owing will, whether or not due for payment, immediately become due and payable if an Insolvency Event occurs;                                       or

                  (b)            if you are a company and there is a material change in your effective management or ownership.

          10.   Deposit and guarantee

         10.1  We may require that you pay us in advance, or pay a deposit, or provide a guarantee, before we supply Products or Services, as security for any Amount Owing.

         11.    Rights to recover Products

         11.1  We retain ownership of all Products that we supply you until we have received payment in full of the Amount Owing.

         11.2  You may resell or use any Products in the ordinary course of your business before ownership of the Products has passed to you. However, you will be deemed to hold the                       proceeds of sale or use (in whatever form) on trust for us to the extent of the Amount Owing.

         11.3  If any Amount Owing is overdue or if an Insolvency Event occurs, you must return Products to us on request, or permit us to enter any premises where Products may be                         stored to repossess those Products.

          12.    Late payments

          12.1  If payment in full of any Amount Owing (which is not subject to a genuine dispute) is not made to us on the due date, we may:

                   (a)             suspend, or cancel (in accordance with clause 6.1(a)), the provision of any or all Products and Services to you;

                   (b)             cancel any rebates or discounts (whether or not previously credited); and

                   (c)             charge you interest at a rate of 2.5% per month on the balance of the outstanding amount from the due date of payment until the date the outstanding amount                                         is paid, accruing daily and charged monthly.

           13.    Costs of recovering Amounts Owing

           13.1   You must reimburse us for any costs and expenses we incur to recover any Amount Owing, or exercise our rights to recover Products, including any debt collection fees                        or commission and full legal expenses.

           14.     Security interests

           14.1   You acknowledge that these Terms create, in our favour, a security interest (as defined in the PPSA) in all Products and the proceeds of any Products (in accordance                              with clause 11) (Security Interest), to secure the payment by you to us of the Amount Owing. 

            14.2   You undertake to promptly sign any further documents which you may reasonably require to enable us to perfect and maintain the perfection of the Security Interest                               (including by registration of a financing statement).

            14.3  The parties agree to contract out of the provisions of the PPSA as set out in section 107 of the PPSA to the extent permitted by law and you waive your rights to receive                          a verification statement relating to any Security Interest. Where you have rights in addition to Part 9 of the PPSA, those rights will continue to apply.

            14.4  We reserve the right to require a guarantee, or any other additional security (at your cost), as security for payment, before we provide Products or Services to you.


Part E sets out the provisions relating to health and safety, privacy, confidentiality and intellectual property rights. Unless we agree otherwise, we own all intellectual property rights in the Products and Services.

              15.   Health and safety

              15.1  Each party will comply with the Health and Safety at Work Act 2015 (HSW Act), including all applicable regulations under the HSW Act, as well as all applicable                                        standards and codes of practice relating to health and safety. In addition, each party will comply with the other party’s pre-notified and reasonable health and safety                                policies when on the party’s premises.

               15.2   You must notify us of any known hazards arising from your premises to which a work or any person may be exposed while on the premises, and ensure that your                                      workplace is without risks to the health and safety of any person.

               15.3   Each party must consult, co-operate with and co-ordinate activities with all other persons who have a health and safety duty in relation to the same matter in providing                            the Products and/or Services (including in connection with the delivery of the Products and/or Services).

               16.     Privacy

               16.1   We may collect, use and share Personal Information:

                         (a)           for the purposes of the performance of our obligations or exercise of our rights under these Terms; and

                         (b)           in accordance with the Privacy Act 2020.

                         This may include sharing Personal Information with our Related Companies. 

               16.2   We may use the services of credit reporters and debt collection agencies.  We may provide your Personal Information to those agencies in order to use their services.                            Information disclosed to credit reporters (including default information) will be held by them and used to provide credit reporting services.

               16.3    If you provide us with any information about a third party (including a Representative), or authorise us to collect that information, you confirm that you are authorised                               by the individual concerned to provide their Personal Information to us or authorise the collection of information about them in accordance with this clause 16. You                                 also confirm that you have informed the individual of their rights to access and request correction of Personal Information.

               16.4    You (if you are an individual) and your Representatives have the right to access, and request correction of, any of your Personal Information held by us.

                17.      Confidentiality

                17.1    Each party must keep confidential all Confidential Information.

                17.2    Nothing in clause 17.1 prevents a party from disclosing Confidential Information if disclosure is:

                            (a)            required by law, or Regulator (but only to the extent required);

                            (b)            is reasonably required to enable a party to perform its obligations or exercise its rights under these Terms; or

                            (c)            to a Related Company or Representatives on a ‘need to know’ basis, provided that person is under a duty to keep the Confidential Information confidential                                                   in accordance with these Terms.

                 17.3    We may also use any information that we collect in connection with the Products and Services, in accordance with applicable law, to improve our Products and                                         Services, for statistical and research purposes, and for general information purposes including to provide industry and market insights. You grant us a non-exclusive,                               perpetual, irrevocable, royalty-free licence to use and sub-licence information for this purpose. Any information that we disclose or publish will be in a fully                                                aggregated and de-identified form (to ensure that it does not identify any individuals and your information remains confidential).

                  18.     Intellectual property

                  18.1   We own all rights, title and interest in the intellectual property rights in the Products and Services at all times. 

                  18.2   Any new intellectual property which is created by us or on our behalf, including as a result of, or in connection with, the provision of our Products and Services, will                                   be owned by us, unless otherwise agreed in writing.

                   18.3  You assign all intellectual property rights to us with effect from creation, to the extent required to give effect to clause 18.1 and 18.2, and agree to do all things                                          reasonably required by us to give effect to such assignment.

                   18.4   You warrant that the use by us of any designs, instructions or specifications supplied to us by you will not infringe the intellectual property rights of any other                                            person and indemnify us against any losses, damages, liabilities or costs (including full legal costs) that we may suffer or incur in the event of any such                                                      infringement.


If a dispute arises under these Terms, we must follow the process in this part F to resolve the matter. If a claim arises under these Terms, any amount payable by you or us will be limited by the maximum liability and exclusions set out in this Part F.

                    19.     Dispute Resolution

                    19.1   If a dispute arises out of or in connection with these Terms, either party may give a notice to the other setting out the details of the dispute (Dispute Notice).

                    19.2   Following receipt of a Dispute Notice:

                              (a)              a Representative of each of us (with authority to settle the dispute) will meet, within 10 Business Days, to try to resolve the dispute;

                              (b)              if the dispute is not resolved within 10 Business Days of our Representatives meeting (or if the meeting does not take place, for any reason, within 10                                                         Business Days of the date of a Dispute Notice), the dispute will be referred to the senior manager of each party (if applicable), who will try to resolve the                                                     dispute within a further 10 Business Days; and

                               (c)             if the dispute is not resolved by our respective Representatives in accordance with clause 19.2(b), then either party may commence court proceedings.

                     19.3    This clause 19 does not restrict either party from applying to a court for interim measures or any other form of urgent relief at any time. However, neither party                                         may commence any other form of court proceeding without first following the procedure set out in this clause 19.

                      19.4    Each party must continue to perform its obligations in these Terms, despite the existence of a dispute, subject to the termination rights set out in these Terms.

                       20.     Consumer Guarantees Act and Fair Trading Act

                       20.1   If the Products and Services include any Consumer goods or services, nothing in these Terms will affect any rights you may have as a consumer under the                                                Consumers Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA).

                                  If you are acquiring, or hold yourself out as acquiring, the Products and Services in trade, to the extent permitted by law:

                                 (a)             for the purposes of section 5D of the FTA, the parties are contracting out of sections 9, 12A, 13 and 14(1) of the FTA;

                                 (b)             you are contracting out of the CGA (to the extent that the CGA would otherwise apply to any matters covered by these Terms); and

                                 (c)              it is fair and reasonable for the parties to be bound by this clause 0.

                       20.2   If you are acquiring any Products for the purpose of resupply in trade, you undertake that you will:

                                  (a)             contract out of the CGA to the maximum extent permitted by law in your contracts with your own customers; and

                                  (b)            procure that your customers, and each other person in the distribution chain thereafter, contract out of the CGA to the maximum extent permitted by                                                           law in their contracts with customers.

                       You will indemnify us against any liability or cost incurred by us as a result of your breach of this clause 20.2.

                        21.     Warranties

                        21.1   We warrant that all Products and Services are free from material defects in materials and workmanship.  However, this warranty will not cover any defect or                                               damage to the extent that it is caused by:

                                   (a)            any fault or defect in our Products or Services resulting from any of your (or your Representatives) act or omissions (outside of the ordinary use of the                                                        Products or Services);

                                   (b)            minor deviations in specification, measurements, colour, weight, size or strength of the Products; or

                                   (c)            the merchantability and the quality or fitness for any particular purpose of our Products or Services.

                         21.2   To the fullest extent permitted by law (including as set out in clause 20.1), except as expressly set out in these Terms, we expressly exclude all warranties,                                                  representations, descriptions, statements, terms or conditions (whether express or implied) whether under statue, law, trade, custom or otherwise that would                                            (but for this clause) apply to the Products and Services.

                         22.     Third party suppliers

                         22.1   If you request and authorise us to arrange the provision of Products or Services directly to you by a third party supplier (whether or not such arrangement                                                  involves us contracting as your agent), to the extent applicable, these Terms will apply to our Services in arranging such supply, provided that we exclude all                                              liability in connection with the supply of Products and Services to you directly by a third party supplier.  You agree to pay any commission or other payments due                                      to us in accordance with these Terms.

                         23.     Limitation of liability

                         23.1   To the extent permitted by law, our total liability under or in connection with these Terms and the Products and Services is limited to, at our option:

                                   (a)            in the case of Products, any one or more of the following:

                                                   (i)      the replacement of the Products or the supply of equivalent products;

                                                   (ii)     the repair of the Products;

                                                   (iii)    the payment of the cost of replacing the Products or of acquiring equivalent products; or

                                                   (iv)    the payment of the cost of having the Products repaired.

                                   (b)           in the case of Services:

                                                   (i)       supplying the Services again; or

                                                   (ii)      the payment of the cost of having the Services supplied again.

                         23.2   If we have any liability under or in connection with these Terms, to the maximum extent permitted by law:

                                  (a)           our total aggregate liability to you for any loss, damage or liability arising out of or in connection with these Terms will be limited to the Price paid by                                                            you to us for the applicable Products and/or Services; and

                                  (b)           we will not be liable for any:

                                                  (i)         indirect, special or consequential loss or damage whatsoever; or

                                                  (ii)        loss of profits, revenue, data, goodwill, customers or opportunity or loss of or damage to reputation.

                        23.3   The limitations and exclusions on liability in this clause 23 will apply irrespective of the legal basis for the applicable claim, including contract, equity, tort                                                   (including negligence) or statute.

                        23.4    In no circumstances will we have any liability whatsoever under or in connection with these Terms:

                                   (a)         for the acts or omissions of your Representatives or any third party;

                                   (b)         for any act or omissions of performance in accordance with your instructions (or instructions from your Representatives); or

                                   (c)         to any third party.


Part G describes miscellaneous provisions necessary for the proper operation of these Terms.

                         24.    General

                        24.1   Governing Law: These Terms are governed by and to be construed in accordance with the laws of New Zealand and each party submits to the exclusive                                                      jurisdiction of the courts of New Zealand.

                        24.2    Previous Agreements: These Terms constitute the entire agreement of the parties about its subject matter and supersedes any previous written agreements                                            and written representations.

                        24.3    Sub-contracting: We may subcontract the performance of our obligations (including to a Related Company), on the basis we remain solely liable to you for the                                          performance of our obligations.

                        24.4    Assignment: You must not assign, novate or transfer your rights or obligations under these Terms without our prior written consent (which may be withheld in                                          our sole discretion).  We may assign these Terms to any other person on notice to you (provided that we will request your prior approval (not to be unreasonably                                      withheld or delayed) if the assignment could have any material adverse effect on you).  Without limiting the foregoing, we may assign to any other person all or                                        part of the Amount Owing by you to us.

                        24.5     Amendments: Any amendment to these Terms must be in writing signed by each party, except where stated otherwise in these Terms or where we are required                                         to make changes to ensure compliance with applicable laws (in which case we notify you of the changes in writing).

                        24.6     Force majeure: We will not be liable to you for any failure or delay in performing our obligations under these Terms where such failure or delay is caused                                                    by events or circumstances beyond our reasonable control, including any strike, lockout, labour dispute, delay in transit, embargo, epidemic, pandemic, accident,                                      emergency, order of government or other authority or act of God.

                        24.7    Waiver: A single or partial exercise or waiver of a right relating to these Terms does not prevent any other exercise of that right or the exercise of any other right.

                        24.8    Survival: Any provision of these Terms, which is by its nature a continuing obligation, will survive termination.

                        24.9    Rights of Third Parties:  These Terms are not intended to confer a benefit on any person other than the parties to these Terms.

                       24.10   Relationship: We will provide Products and Services to you as an independent service provider. Nothing in these Terms creates any partnership, joint venture or                                        employment relationship between the parties.

                       24.11   Non-exclusive: These Terms are not exclusive and do no impose any restriction on us providing Products and Services to, or you purchasing any product or                                              services from, any other person.

                       24.12   Counterparts: These Terms may be executed in any number of counterparts (including by electronic signature or by email exchange of .pdf copies) which                                                   together will constitute the one instrument.


Part H sets out a Dictionary, to define the capitalised terms used in these Terms.

                       25.       Definitions

                                    Amount Owing means any amount owed by you to us, from time to time, including the Price, any applicable amounts referred to in clause 7.4(c), any interest                                            payable by you, your liability under these Terms and any enforcement costs incurred by us in seeking payment of any Amounts Owing by you.

                                    Business Day means Monday to Friday, excluding public holidays in New Zealand.

                                    Confidential Information means all information that could be reasonably regarded in the circumstances as confidential, including information which relates to                                          the business, interests or affairs of a party, the terms of use, the Products and Services (as applicable), and intellectual property rights, but excludes information                                      which is:

                                   (a)          in the public domain, other than as a result of a breach of these Terms;

                                   (b)          in the possession of a party prior to the commencement of these Terms without any obligation of confidentiality; and

                                   (c)          is independently developed or acquired by a party prior to the commencement of these Terms without relying on information which would itself be                                                              Confidential Information.

                                    Consumer has the meaning given to that term in the Consumers Guarantees Act 1993.

                                    Delivery Date means the date for delivery of the Products and/or Services, as specified in the Order.

                                    Insolvency Event means, in relation to a party, any step is taken toward any of the following steps, or any of the following steps has occurred: 

                                    (a)         the primary, or all, of its business activities being suspended or ceasing;

                                    (b)         the presentation of an application for its liquidation;

                                    (c)         the making of any compromise, proposal or deed of arrangement with all or some of its creditors;

                                    (d)         the appointment of a liquidator, receiver, statutory manager, or similar official; 

                                    (e)         the suspension or threatened suspension of the payment of its debts;

                                    (f)          the enforcement of any security against the whole or a substantial part of its assets;

                                    (g)          if you are an individual, anything having a similar effect to any of the events specified above happens in relation to you; or

                                    (h)          any other insolvency event or proceedings analogous to any of the foregoing occurs in any relevant jurisdiction,

                                    in each case, unless it takes place as part of a solvent reconstruction, amalgamation, merger or consolidation.

                                   Order means an Order for Products or Services that you submit to us, and we approve, in accordance with clause 2.

                                   Personal Information has the meaning given to that term in the Privacy Act 2020.

                                   PPSA means the Personal Property Securities Act 1999.

                                   Price means the Price payable, in accordance with clause 7.1.

                                   Products means any Products (and associated Services) supplied by us to you at any time, including the Products specified in an Order.

                                   Prohibited Content means any content or links that:

                                  (a)             are, or could reasonably be considered to be, in breach of the Broadcasting Services Act 1989 or any other applicable law or applicable industry code;

                                  (b)             contains, or could reasonably be considered to contain, any misrepresentations; or is, or could reasonably be considered to be, misleading or deceptive,                                                      likely to mislead or deceive or otherwise unlawful;

                                  (c)             are, or could reasonably be considered to be, in breach of any person’s intellectual property rights (including, but not limited to, the distribution of                                                                  software or video, audio or digital files, or any other material in which you do not own the copyright). We will respond to all reports of infringement that                                                        are formatted in accordance with New Zealand copyright laws and any other applicable copyright laws. We will act in accordance with the law when                                                            handling infringement reports;

                                  (d)            are, or could reasonably be considered to be, pirated software, bulk e-mail related products, pornography or nudity or adult content, hacking or cracking                                                       related websites, Warez, hosting of large scale video, audio or digital download websites, illegal material or material that is against public policy,                                                                   websites containing or linking to material that may be considered detrimental to the public’s health, safety or welfare (such as, but not limited to,                                                                   anarchists, Cookbook, bomb making, weapon information, etc.), or anything else that may be considered detrimental or illegal.

                                  Regulator means any authority, commission, government department, court, tribunal, or similar having regulatory or supervisory authority over the parties or any                                      of the Products and/or Services.

                                  Related Company has the meaning given to it in the Companies Act 1993, read as if a reference to company was a reference to any body corporate of any                                                  jurisdiction.

                                  Representatives means directors, officers, employees, agents and contractors of the relevant party.

                                 Services means any Services supplied by us to you at any time, including the Services specified in an Order.

                                 Specific Terms means the terms (if any) that are included in Part I to these Terms.

                                 Terms means these Terms of Trade (including any Specific Terms outlined in Part I), as may be amended from time to time, each Order and any additional terms                                     expressly agreed in accordance with clause 1.2 (if applicable).

                                 We or us means the supplier of Products and Services, CT Business Solutions Limited.

                                 Web Site means a location which is accessible on the internet through the World Wide Web and which provides multimedia content via a graphical user interface.

                                 You or your means the customer purchasing Products and Services from us.

                   26.         Interpretation

                                  In these Terms, unless the context otherwise requires:

                                 (a)             headings are for convenience only and do not affect interpretation;

                                 (b)             a reference to legislation includes all regulations, orders, instruments, codes, guidelines or determinations issued under that legislation or and any                                                               modification, consolidation, amendment, re-enactment, replacement or codification of it;

                                 (c)             a reference to “in writing” includes by email;

                                 (d)            the words “include” or “including”, or similar expressions, are to be construed without limitation;

                                 (e)            a reference to a party to includes that party’s successors and permitted assigns and substitutes; and

                                 (f)             a word importing the singular includes the plural and vice versa.


Part I details additional specific terms that apply to your order of the Products and Services. 

                     27.        Information we provide

                     27.1      Any advice, recommendation, information or assistance provided by us in relation to the Products or Services supplied is given in good faith to you, or your                                                agent and is based on our own knowledge and experience and shall be accepted without liability on our part. Where such advice or recommendations are not                                            acted upon then we shall require you or your agent to authorise commencement of the Services in writing. We shall not be liable in any way whatsoever for any                                        damages or losses that occur after any subsequent commencement of the Services. Accordingly, we offer no warranty in regard to the aforementioned.

                     28.        Information we require

                     28.1      You shall:

                                  (a)                as soon as practicable make available to us all information, documents, software, hardware, and other particulars required by us for the provision                                                                 of Services;

                                  (b)                obtain, keep and make available to us, machine readable copies of all programs, operating systems, drivers and data files relating to the equipment.                                                             We do not assume any liability as a consequence of your inability to use your machine readable data;

                                  (c)                 provide content to us, in such form as reasonably prescribed by us from time to time, and hereby grant us a non-exclusive, worldwide, irrevocable                                                                  licence to use such content for incorporation in the Services;

                                  (d)                 ensure that such content supplied to us is not Prohibited Content, or contains any viruses, trojan horses, worms, time bombs, cancel bots or any                                                                  other software program or routine designed for or capable of interfering with the operation of the Services; and

                                  (e)                 ensure that we are given such information and assistance (including remote access (where required) to any computer systems plus usernames and                                                            passwords or any other locations) as we reasonably require to enable us to complete any necessary Services.

                    28.2       Provided we act reasonably, we are entitled to assume that any request in connection with the Services that we receive from you (or your agents, employees or                                         contractors) or from the premises where the Services are being supplied or accessed, is authorised by you.

                    29.         Repair notice

                    29.1       If you are a consumer within the meaning of the Consumer Guarantees Act 1993, this clause constitutes a Repair Notice given under this legislation and you                                            acknowledge that:

                                 (a)                   the repair of equipment may result in the loss of any files stored on the hard drive, etc. (“User-Generated Data”). It is the sole responsibility of you to                                                             back-up any User-Generated Data which you believe to be important, valuable, or irreplaceable prior to submitting the equipment for repair; and

                                 (b)                   equipment presented for repair may be replaced by, or repaired with, refurbished Products of the same type rather than being repaired.

                    29.2      You acknowledge and agree that we shall not be held responsible or liable for:

                                 (a)                  any loss, corruption, or deletion of files or data (including, but not limited to, software programmes) resulting from illegal hacking or Services                                                                        provided by us. Whilst we will endeavour to restore files or data (at your cost), it is the sole responsibility of yours to back-up any data as per clause                                                              29.1(a). You accept full responsibility for your software and data and we are not required to advise or remind you of appropriate backup procedures;

                                 (b)                  any loss or damage to your software or hardware caused by any ‘updates’ provided for that software; and

                                 (c)                  any unlicensed software, data loss or problems arising caused by the user or software.

                    29.3      It is the policy of ours to report all findings of illegal material (including, but not limited to, images and software) to the relevant authorities.

                    29.4      If during the provision of the Services we are required to perform a backup of any data to our server as we see fit in order to repair computers/devices, such                                              information data will be held for a maximum of 30 days. You must inform us within 30 days (commencing from the repair date) if any data is missing so that we                                      can attempt to restore the missing data. Whilst we will take all possible precaution to protect your data on our servers, it may be required in some circumstances                                    to view personal data in order to test a successful data recovery or data restore procedure, we will treat such information as confidential and shall not disclose                                       any or part thereof of said information, unless it falls under the umbrella as detailed in clause 29.3 . After 30 days we will delete the data and we accept no liability                                   for deletion of files should you fail to comply with this clause.

                    30.       Access to work area

                    30.1     You acknowledge and agree to co-operate with us in connection with the provision of the Services and shall ensure that the work area is free from hazards and all                                   other objects (including, but not limited to, cabling or items that are likely to break) that may limit such access to your premises, equipment and adequate working                                   space and facilities, such as electrical outlets, within a reasonable distance from the equipment. We shall not be liable for any loss or damage to any property,                                           or injury to any person, that may be caused by your failure to comply with this clause.

                    30.2     You acknowledge and accept that during the course of the Services that existing plastics or connections may be broken to access the repair area and/or carry out                                   general maintenance, which is beyond our control. Any additional cost associated with replacement items shall be borne by you, unless due to our negligence.

                    31.       Network responsibility

                    31.1     You acknowledge and agree not to modify, create any derivative work, or incorporate any other goods into the network or any portion thereof. We shall not be                                           responsible for the maintenance of, or the repair of problems or malfunctions caused by any modifications of enhancements made by you or by anyone else other                                   than us.

                    32.       Your property and goods

                    32.1     In the case of property and materials left with us without specific instructions, we shall be free to dispose of them at the end of 3 months after us receiving them                                     and to accept and retain the proceeds, if any, to cover our own costs in holding and handling them.

                    32.2     Where materials or equipment are supplied by you, we accept no responsibility for imperfect work caused by defects in /or unsuitability of such materials                                                   or equipment.

                    32.3     Where you choose to deliver your laptop, computer or any other digital device to our business premises for repair, all risk to such items remains with you in                                                 the first instance, any damage to the Products or any personal injury experienced during this delivery method, shall be your responsibility.

                    33.       Web Site development

                    33.1     You acknowledge and accept that upon acceptance of our estimate, and in accordance with these Terms, we will:

                                (a)                      use our best endeavours to develop the Web Site in accordance with your instructions and specifications;

                                (b)                      to the extent specified in your instructions and specifications, negotiate and procure any third-party agreements on behalf of you; and

                                (c)                      develop the Web Site based upon current technology platforms (e.g. internet browsers etc.), and therefore we cannot guarantee that Web Site                                                                       features and /or copy/content will display correctly, and that the overall visual experience will be the same, for use by either superseded or                                                                             presently undeveloped technology.

                      33.2   You will, in addition to any other obligations expressed in these Terms, have the following responsibilities:

                                (a)                      provide all copy (including data, logos, designs and/or graphic and related materials) to be incorporated into the Web Site; provision of any other                                                                   information, ideas or suggestions which are to be expressly considered by us in developing the Web Site;

                                (b)                      furnish us with information and assistance as we reasonably require to enable us to construct and maintain the Web Site; and

                                (c)                     ensure that any specific requirements you may have for web browsers is included in the brief, as, unless otherwise specified therein, the choice of                                                                 web browsers and technology used in the development of the Web Site shall be at the sole discretion of us. In the event that additional Services                                                                   are requested, or required (as per clause 33.2(b), in order to meet any specific requirements for web browsers, after we have commenced work on                                                               the Web Site, shall be treated as a variation to the Price, and a strict estimation of further work required shall be submitted to you for approval                                                                       before proceeding with the variation work.

                       33.3    We will not be responsible for, and accept no liability for, any deficiency or alleged deficiency in the Web Site which is attributable to:

                                  (a)                    incorrect information provided by you, either pursuant to this clause or otherwise;

                                  (b)                    failure by you to provide relevant information, either pursuant to this clause or otherwise; or

                                  (c)                    any third-party products and/or services used by us in creation of the Web Site.

                       33.4   Subject to clause 33.5, we will provide the maintenance Services in accordance with the maintenance terms set out in our maintenance schedule.

                       33.5    You will procure all necessary authorisations, licences and consents to enable us to have access to the Web Site in order to provide the maintenance Services.

                       33.6   Although we shall use our knowledge and experience to gain the best results possible, we give no guarantee of the quality of visitor or the position / page rank                                         or volume of visits to the Web Site, or warranty that the Web Site will be effective in promoting your business or result in any increase in sales of your                                                           products/services. Periodic reporting will be sent to your nominated email address, at our sole discretion.

                       34.    Terms of use

                       34.1   You acknowledge and agree that:

                                  (a)                 any attempt to circumvent domain parking restrictions by using selective Hyper Text Transfer Protocol redirects, or any other method, to send traffic                                                            from parked domains to Web Sites other than the main Web Site is strictly prohibited; if multiple domain names with separate content are required                                                              the appropriate account type must be used;

                                   (b)                we do not allow the installation of your own chat rooms on shared hosting accounts unless given express written permission by us; these types of                                                              services tend to be large system hogs and we cannot allow it as a default account option;

                                   (c)                you are not permitted to run certain programs in the background on shared hosting servers; this tends to use a lot of system resources and can                                                                    impair service to other customers on that server. If you are unsure of whether or not your software falls into this category you should contact us;

                                   (d)               we do not allow Internet Relay Chat or Internet Relay Chat bots to be operated on our servers. Any account found to be in violation of this provision                                                               will be immediately suspended and/or deactivated and no refund will be issued;

                                   (e)               you must not sublease, sub-host or give away control of any portion of your internet hosting space and/or resources (including, but not limited to,                                                                 e-mail accounts, space, bandwidth, ftp accounts or access to your self-managed consoles to third parties etc.) unless otherwise given permission                                                               in writing by us, as in the case of authorised reseller hosting accounts. We reserve the right to:

                                                      (i)          request contact details of your current Web Site developer/webmaster in relation to your hosting account; and

                                                      (ii)         know who is accessing and maintaining files on our servers.

                                    (f)             file hosting and file storage services of any type is prohibited on all shared hosting accounts managed by us, unless we have given our express written                                                       permission.  You must not use the shared hosting account as a dedicated download or file repository for use by external Web Sites unless arranged                                                             otherwise with us. Our shared hosting Services are strictly offered for Web Sites hosted on our servers only; this does not mean that you cannot have                                                         downloads on your Web Site, this provision means that you cannot operate a Web Site that specialises in downloads, and you may not use your shared                                                       hosting account as a storage repository for MP3s, games, videos, audio, music or other files not directly related to the your Web Site.

                     34.2       You understand that by placing information on the Web Site, such information may be accessible to all internet users. We do not (unless expressly requested                                            by you) limit or restrict access to such information, nor protect such information from copyright infringement or other wrongful activity. You assume full                                                     responsibility for your use of the Services, and it is your sole responsibility to evaluate the accuracy, completeness and usefulness or all opinions, advice,                                                   services, and other information, and the quality and merchantability of all Services provided by us, or on the internet generally.

                     35.        Backups

                     35.1      You are responsible for maintaining your own e-mail backups on your own systems, unless otherwise agreed; we do not provide any sort of compensation for                                           lost or incomplete data in the event that backups do not function properly.

                     35.2      We will use our best endeavours to ensure complete and accurate backups of hosted data but assume no responsibility for this duty. It is our recommendation                                         that you always keep a backup of your Web Site whenever possible. We make no guarantees about the availability of backups.

                     35.3      If you require assistance in creating backups, please contact us or view our support pages. Your hosting control panel provides a backup utility and you should                                         periodically download a copy of your backed up files.

                     36.        Unsolicited E-mail (Spam)

                     36.1      Spam, or the sending of unsolicited e-mail, from our servers, or using a return e-mail address that is maintained on our servers, is strictly prohibited. Using Spam                                     to advertise a Web Site hosted on our network is not only illegal under New Zealand law, but also constitutes as a violation of this provision. If your account                                               is found to have been sending Spam, whether you are aware, or not aware, of the Spam activity, we reserve the right to limit or terminate the e-mail Services on                                        your account at any time and without prior notification.

                     37.       Server abuse

                     37.1     Any attempts to undermine or cause harm to our servers, or a customer of ours, is strictly prohibited. We reserve the right to seek compensation for loss of                                                business and damage done to our servers by you, or dedicated server lessee.

                     37.2     It shall be your responsibility to ensure the security and confidentiality of your account and must not allow any unauthorised use of such by any third party. You                                       will be liable for any infringement of these Terms in respect of your account, irrespective of whether such infringement is by you or any authorised or unauthorised                                   third party.